Code of Ethics: Agencies
Our commitments to and expectations from the agencies we collaborate with.
Exclusivity
We are exclusive.
- 1
We will only commit ourselves to collaborate with a select few agencies to ensure that we are able to deliver exceptional quality at acceptable delivery times.
- 2
We will only commit ourselves to work with one agency of each type for a niche to ensure there are no conflicts of interest or allow competitors to determine proprietary methods.
- 3
We will not circumvent agencies to work with end-clients directly. We do have non-agency business clients that we have sourced by our own efforts. We find that the administrative end-client relationship management is too taxing and distracts of from what we do best.
Excellence
We strive for excellence.
- 1
We commit ourselves to producing high-quality websites and software.
- 2
We will be the technical knowledge source for system design and building web solutions.
- 3
We balance the priorities of business objectives and user desires along user journeys, and we will voice opinions based on experience where either would receive a disservice (i.e. "just because we can, doesn't mean we should").
- 4
We are accepting of constructive feedback which will make the user experience better for it.
Expectations
We have some expectations.
- 1
We expect that tasks or features be clearly specified and scoped.
- 2
We expect that agencies not commit our time with deadlines prior to communicating with us.
- 3
We expect that payment terms and schedules are adhered to.