Code of Ethics: Agencies

Our commitments to and expectations from the agencies we collaborate with.

Exclusivity

We are exclusive.

  1. 1

    We will only commit ourselves to collaborate with a select few agencies to ensure that we are able to deliver exceptional quality at acceptable delivery times.

  2. 2

    We will only commit ourselves to work with one agency of each type for a niche to ensure there are no conflicts of interest or allow competitors to determine proprietary methods.

  3. 3

    We will not circumvent agencies to work with end-clients directly. We do have non-agency business clients that we have sourced by our own efforts. We find that the administrative end-client relationship management is too taxing and distracts of from what we do best.

Excellence

We strive for excellence.

  1. 1

    We commit ourselves to producing high-quality websites and software.

  2. 2

    We will be the technical knowledge source for system design and building web solutions.

  3. 3

    We balance the priorities of business objectives and user desires along user journeys, and we will voice opinions based on experience where either would receive a disservice (i.e. "just because we can, doesn't mean we should").

  4. 4

    We are accepting of constructive feedback which will make the user experience better for it.

Expectations

We have some expectations.

  1. 1

    We expect that tasks or features be clearly specified and scoped.

  2. 2

    We expect that agencies not commit our time with deadlines prior to communicating with us.

  3. 3

    We expect that payment terms and schedules are adhered to.